Cognizant Technology Solutions

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Walk-in Interviews for Technical Support Associates @ Hyderabad for Chennai



Job Description:

• Interact with International Customers.
• Provide remote Technical support on implementation of technology using various networking products & applications and resolve product related issues through research and troubleshooting.
• To troubleshoot every case (including backlog) assigned and drive towards positive resolution thereby to achieve customer satisfaction.
• Debugging hardware & software system level problems in a multi-vendor multi-protocol network environment.
• Evaluate the scope for timely escalation and ensure that customer problems are addressed as per the priority.
• Document all communication with the customer.
 
Desired Profile:
Primary Skills:
• Sound knowledge and troubleshooting skills for ISP Process
• IP addressing and sub netting, Routing concepts, VLSM/CIDR
• Working knowledge of security technologies (firewall, VPN, Intrusion Detection, SSL)

Essentials:
• 1-3 years of relevant experience
• Should be willing to relocate to Chennai
• Should have experience in configuration and troubleshooting from ISP process
• The ideal candidate will be an Engineer, who is a self-starter, with excellent interpersonal, communication, documentation, problem solving and troubleshooting skills.
• Quality focus, result & goal orientation in a group situation and commitment to customer delight are a must.
• Sound fundamentals and in-depth knowledge of Networking Concepts
• Should be flexible to work in international time zones "(24/7 Support)"

Walk-In Date: On 27 February 2010 | 11 AM to 1 PM
 
Venue:
Cognizant Technology Solutions India Pvt Ltd.
1st Floor, DLF Building
Opp to Old CMC Office
Gachibowli
Hyderabad